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This privacy notice is delivered in accordance with the provisions of the articles 8, 15, 16, 36 and others applicable of the Federal Law on the Protection of Personal Data Held by Private Parties.
Hotel Esmeraldas, located in 2ª Poniente Sur, No. 542, Col. Centro, Tuxtla Gutiérrez Chiapas, is responsible of collecting and using your collected personal data due to the lodging relationship you have with us.
For the purposes established in this Privacy Notice, Hotel Esmeraldas will collect the following personal data from you: name and last name, birthdate, sex, address, phone numbers, email and social networks, age range, federal taxpayer registration number (RFC), civil status, occupation, nationality or citizenship, car plaques; Facebook and Twitter; main reason of your trip and number of trips a year; name and data of third parties; name of your company, your position and contact info; credit card or payment method information, billing info; interests, opinions and hobbies; as well as your IP address and type of browser when the data is collected through electronic means.
We inform you that Hotel Esmeraldas does not collect personal data considered as sensitive by Law. We can collect data of your credit card because of the reservations and their payment in case you do not use that reservation.
Hotel Esmeraldas collects or can collect personal data from you through the following ways:
A cookie is a data file stored in the hard drive of the equipment or device you’re using when navigating on our website, which allows trading state information between our website and your browser. The state information can reveal session ID’s, authentication or user preferences, as well as any data stored by the browser regarding the website. On the contrary, a web beacon is a visible or hidden image inserted in our website https://www.hotelesmeraldas.com.mx or email that can be used for monitoring your behavior in these means. Through these means you can get information like the origin IP address, browser used, operating system, moment you accessed the page and in the case of the email, the data association. The collected data allows us to give you a better service in our website. Most of the browsers allow managing your cookies preferences. You can adjust your browser to reject cookies or delete certain cookies. You also should be able to manage similar technologies in the same way you manage the cookies – using your browser preferences. The following links show how to adjust the browser settings of the browsers commonly used:
Consider that if you choose blocking cookies you can affect or stop the proper functioning of our website and service.
One of the services from third parties we use to track the activity related to the service, for instance, enabling cookies, is Google Analytics. If you don’t want Google Analytics to get and use the information, you can install a rejection system («opt-out») in your browser (tools.google.com/dlpage/gaoptout?hl=None).
The collection and use of the mentioned personal data is made for the following purposes:
Additionally, we have the following purposes:
You can modify the information for the purposes of the last section in any moment in order to adjust the promotions and notices sent according to your own preferences, modifying the security options in our website https://www.hotelesmeraldas.com.mx or updating your personal data in your profile. Likewise, you can request not receiving publicity through the link that appears in every advertising banner you’ll receive, to be deleted from our mailing list. Additionally, you can contact our Personal Data Department and request your data to not be used for non-necessary purposes, according to the procedure in section 5. Also, we inform you that you can register in the Public Registry of Consumers foreseen in the Federal Law of Protection of the Consumer and in the Public Registry of Users according to the Law of Protection and Defense of the User of Financial Services, to not receive advertising. In case you decide to sign up in those registries, we’ll respect your decision.
Hotel Esmeraldas may transfer your personal data to third parties for effects of the purposes established in this Privacy Notice. This includes:
In compliance with the Law, you have the right to Access, Rectify, Cancel and Oppose the use of your information, also known as “ARCO Rights”, which will be briefly explained:
The Law also concedes the right to revoke the previously given consent to use your personal data, in any moment. To exercise your ARCO Rights, to request or revoke your previously given consent to use it and, in general, to express any doubt or complain related to the use of your personal data or to know if there are any options available (additional to the ones mentioned here) for you to limit the use of your data, please contact our Department of Personal Data.
Your requests to cancel, revoke and oppose the use of the data will be evaluated within the terms established in the law and their acceptance or dismissal will be solved taking into consideration the precepts of the Law and other obligations applicable to Hotel Esmeraldas (tax, commercial, protection to consumer, public security and health). In general, please consider that your request might be dismissed in those cases in which the use of the personal data is necessary to comply with an imposed or acquired legal obligation by Hotel Esmeraldas.
In those cases, a simple request should be sent as it is previously mentioned. Our department of personal data will communicate (i) the information that will be required for you to identify yourself as well as the documents you’ll need to send with your request; (ii) the period to receive an answer about your request; (iii) how you must present your request, including the forms you can use to present your request, if there are any, and (iv) the way or means in which we’ll give you the information.
Our DPD can be contacted through the following ways: Hotel Esmeraldas, Av. 2 Sur Poniente 542, Colonia Centro, Z.C.: 29000, Tuxtla Gutierrez, Chiapas. Phone number: (961) 6110708. Email:
firstname.lastname@example.org; In every case, please include your name and contact information.
Hotel Esmeraldas will take the necessary information security measures, physical, organizational and technical to prevent the loss, forbidden use, alteration or illegal promotion of the information and personal data you give us. Third parties to which we send the personal data are subject to similar privacy policies to the ones established here.
Hotel Esmeraldas informs that if you do not agree to our privacy notice, you cannot continue with the process of registration and reservation in any of our channels.
Hotel Esmeraldas reserves the right to make, in any moment, changes or updates to the present privacy notice, in order to the validity of new regulations or internal policies. These changes will be available through the following means: visible ads in our establishments, website or email. In case you do not agree with these updates, you must send an email to the email address mentioned before requesting the cancellation of your personal data, in compliance with the Law.